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How o789 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use our platform — and what we do with it.

Account data — name, email, mobile numberPayment data — JazzCash, Easypaisa, Raast transaction recordsDevice and session data — browser, IP, mobile OSCookie and analytics dataSupport communication records
o789 How o789 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold on your account, correct something, or ask us to remove your information, our support team handles these requests directly. Send your request through any of the channels below with your registered mobile number so we can match it to your account record.

Live Chat Start a live chat from the account menu. Mention your registered mobile number and state that your request is a privacy or data query so it reaches the right team.
Email Support Email us at the address shown in your account settings. Include your account username and a clear description of what data you want to access, correct or remove.
In-App Help Open the Help section inside your o789 account on mobile, select Privacy Request and fill in the short form. We confirm receipt and respond within the timeframe stated there.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is built into how your account works, not added as an afterthought. From the moment you complete registration through to every JazzCash, Easypaisa or Raast transaction, the following practices govern how your information is handled.

Account Security

Every login triggers an OTP sent to your registered mobile number. We do not bypass this step, and we flag any login attempt from an unrecognised device or IP for your account record.

Payment Data Handling

We store only the transaction reference and wallet identifier from JazzCash, Easypaisa and Raast payments — not your wallet PIN, card CVV or full account credentials. Payment data is used solely to match deposits and process withdrawals.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand platform usage patterns. You can manage cookie preferences through your browser settings at any time.

Data Retention

Your data is retained while your account is active. If you close your account, we retain records only for the period required under applicable obligations, after which personal data is deleted or anonymised.

Common Questions About Your Data at o789

Here are the questions we get most often about how your personal information is stored, used and managed. If your question is not covered here, contact support directly through your account.

We collect your name, email address and mobile number at registration. Your mobile number is used for OTP verification every time you log in from a new device.

No. We only log the transaction reference and wallet identifier from JazzCash, Easypaisa and Raast payments. Your PIN and full wallet credentials are never stored on our platform.

Yes. Submit a data access request through live chat or email with your registered mobile number. We will confirm receipt and provide the relevant records within the timeframe stated in the response.

Send a deletion request through the Help section in your account or by email. We process the request after verifying your identity via your registered mobile number and account details.

We do not sell your personal data. We may share data with payment processors — such as those handling JazzCash, Easypaisa or Raast transactions — strictly to complete your transactions.

Once your account is closed, we retain records only for the period required under applicable data obligations. After that period, personal data is deleted or anonymised from our systems.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.