Reference

How Legal Terms Apply to Your Account

These terms cover how your o789 account works, what we expect from you, and what you can expect from us — including how your wallet payments via JazzCash, Easypaisa, and Raast are handled.

JazzCash Account UseEasypaisa Wallet TermsRaast Transfer PolicyAccount EligibilityPakistan Regions Only
o789 How Legal Terms Apply to Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to dispute a decision on your account, or need to submit a formal request, our support team handles legal queries separately from general account help. Use the channels below and mark your message as a legal or policy matter so it reaches the right team without delay.

Live Chat Start a live chat session from your account dashboard. Mark your query as a policy matter and our support team will route it to the legal review queue.
Email Support Send your legal query or formal account dispute to our support email. Include your registered mobile number so we can match it to your account record.
Account Help Centre Log into your account and open the Help Centre tab. Policy-related requests submitted here are tracked and given a reference number for follow-up.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your personal data, account records, and wallet details under a clear retention and access policy. Here is what that means in practice for your account.

Data We Hold We store the name, mobile number, and payment wallet details you register with. We do not share this with third parties outside what verification and payment processing require.
Account Security Your account is protected by OTP login via your registered mobile number. Any change to your wallet — JazzCash, Easypaisa, or Raast — triggers a fresh verification step before it takes effect.
Data Retention We keep account records for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold by contacting support.
Requesting Changes To correct, update, or request deletion of your personal data, submit a request through the Help Centre or via email. We respond to verified requests within a reasonable period.

Legal and Policy Questions from Our Account Holders

These are the questions we hear most often about account terms, data rights, and legal policy. If yours is not here, our support team can help directly.

Yes. Any payment you make through JazzCash, Easypaisa, or Raast is subject to these terms. The wallet must be registered in your own name to be accepted.

Access depends on local law and is available only in eligible regions where o789 is permitted. If you are unsure of your eligibility, check your local legal position before opening an account.

Log into your account, open the Help Centre, and submit a data access request. Include your registered mobile number so we can locate your record and respond promptly.

We retain your account records for a period after closure as required by applicable law. You can request details on how long your data is kept by contacting support.

Yes. Submit your dispute through live chat or email and mark it as a legal or policy matter. Our team will review it and respond with a reference number for tracking.

We post updates to this page. Continuing to use your account after an update is posted counts as acceptance of the revised terms. We recommend checking this page periodically.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.